Frequently Asked Questions

What types of wigs do you offer?

We offer a variety of wigs, including human hair wigs, lace front wigs, full lace wigs, glueless wigs, closure wigs, and different texture options such as straight, body wave, deep wave, curly, and kinky curly styles.

Are your wigs made with human hair?

Yes, most of our wigs are made with high-quality human hair. Human hair wigs can be washed, styled, curled, straightened, and maintained properly for long-term use.

Can I customize the wig?

Yes. We offer customization options such as hair length, hair density, lace type, cap size, hair color, and texture. For bulk or special customization orders, please contact us before placing your order.

How do I choose the right wig size?


Most wigs come with adjustable straps and combs to help fit different head sizes. We recommend measuring your head circumference before ordering. If you are unsure about the size, you can contact us for assistance.

Can the wig be dyed or bleached?

Human hair wigs can usually be dyed or bleached by a professional stylist. However, we recommend testing a small section first and avoiding excessive chemical processing to protect the hair quality.

Can I use heat styling tools on the wig?


Yes. Human hair wigs can be styled with flat irons, curling irons, and blow dryers. We suggest using a low to medium heat setting and applying heat protectant to extend the lifespan of the wig.

How long does a wig last?


With proper care, a human hair wig can usually last several months to over one year. The lifespan depends on hair quality, frequency of use, styling methods, and daily maintenance.

How should I care for my wig?


We recommend washing the wig gently with mild shampoo and conditioner, avoiding excessive heat, brushing carefully from the ends upward, and storing it on a wig stand or in a silk bag when not in use.

Does the wig come pre-plucked?


Some wigs come pre-plucked with a natural hairline. Product details will indicate whether the wig is pre-plucked, bleached knots, or ready to wear.

Is the wig glueless?


Some of our wigs are glueless and designed for easy wearing without glue. Please check the product description for details such as elastic band, adjustable straps, and combs.

How long does shipping take?


Shipping time depends on your location and the product type. Ready-to-ship wigs are usually processed faster, while customized wigs may require additional production time. You will receive tracking information once your order has been shipped.

Can I return or exchange my wig?


Returns or exchanges may be accepted if the wig is unused, unwashed, uncut, and in its original condition. Customized products may not be eligible for return unless there is a quality issue. Please contact us before sending any item back.

What should I do if I receive the wrong item or a damaged product?


Please contact us as soon as possible with your order number and clear photos of the product and packaging. Our support team will review the issue and provide a suitable solution.

How can I contact customer service?


You can contact us through our website contact form, email, or WhatsApp. Our team will respond as soon as possible and help you with product selection, order status, customization, or wholesale inquiries.